Contact Us
Questions about our reviews, a casino you've come across, or the way we rate US real money sites? We're straightforward to reach and aim to respond to every message within 48 hours.
How to Reach Us
Send your message to [email protected]. Whether it's a question about how a bonus works, a concern about one of the casinos we've covered, or a general enquiry about responsible gambling resources, we read everything that comes in.
We aim to reply within two business days. If your query is time-sensitive — for example, if you've spotted information on our site that may have changed — please say so in your subject line and we'll prioritise it.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino write-ups is out of date or incorrect, let us know with as much context as possible. Our editorial team investigates every flag we receive.
- Bonus and offer queries: We cover the headline terms we can verify, but casino promotions change. If you've found a discrepancy between what we've listed and what a site is currently offering, we want to hear about it.
- Site suggestions: If there's a US-licensed casino or a topic — such as payment methods, free spins rules, or mobile play — that you think we haven't covered thoroughly enough, tell us.
- Responsible gambling: If you need information about setting limits, self-exclusion, or finding support, our responsible gambling guide is a good starting point. For urgent support, the National Council on Problem Gambling helpline is available 24/7 on 1-800-522-4700.
- General feedback: Good or bad, your experience of using this site helps us improve it.
What We Don't Do
We are an independent comparison and review site. We are not affiliated with any of the casinos listed on this site in a way that gives us authority over their accounts, payments or customer service decisions. We cannot intervene in a dispute between you and a casino, access your account, or process a withdrawal on your behalf. For those matters, the casino's own support team — and, where needed, its licensing authority — is the right route.
We also cannot provide legal or financial advice. If you have a dispute that has escalated, consider contacting your state's gaming regulator directly.
Editorial and Partnership Enquiries
If you represent a licensed US-facing casino and want to discuss how your site is covered, or if you have a question about our editorial approach, you're welcome to write to the same address: [email protected]. Please make the nature of your enquiry clear in the subject line.
We maintain editorial independence. Our about us page explains how we research and rate casinos, and why commercial relationships do not determine rankings or ratings.
Responsible Gambling Resources
If gambling has stopped being enjoyable or is affecting your finances, relationships or wellbeing, please reach out for support before it becomes a larger problem. The following organisations offer free, confidential help to US residents:
- National Council on Problem Gambling (NCPG): 1-800-522-4700 (24/7 helpline) or ncpgambling.org
- Gamblers Anonymous: ga.org — in-person and online meetings available across the US
- National Problem Gambling Helpline Chat: ncpgambling.org/chat — text and online chat options
Most licensed US online casinos also provide in-account responsible gambling tools, including deposit limits, session timers, cooling-off periods and self-exclusion. Our responsible gambling guide walks through how to use these tools and what to do if you need to take a break.
A Note on Our Reviews
Every casino featured on Real Money Casino has been researched for licensing status, security practices, bonus terms and payment options. Our editorial ratings reflect our independent assessment — commission arrangements with casino operators do not influence position or score. For more on our methodology, see our about us page.
Our terms and conditions set out the full basis on which we publish information and the limits of our liability. Please read them if you have questions about how we operate.